Returns & Refunds


To initiate a return, send us an email to All returned items must be unused and in their original tags attached and must be in their original packaging.

She lash allows returns within 10 days of the order delivery date. You should mail your items to: SHE LASH P.O. Box 6993 Deira Tower, Dubai.


No returns are accepted on items on sale, unless the items present manufacturing defects.


SHE LASH items cannot be refunded unless the items present manufacturing defects. In that case, the refund will be credited back to the original mode of payment used for the transaction. If you wish to return your item for other reasons we will provide you with store credit to be used on our website.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

We will also notify you of the approval or rejection of your store credit or refund based on the inspection of the returned items. If it is approved, then your store credit or refund will be processed.

Please, note that shipping charges and any taxes and customs duties incurred will not be refunded.


If you wish to exchange your item, you have to return it first so you can receive your store credits in order to make a new purchase on our website.

If you have any questions, please contact our customer service at


All international packages returned to our facilities will be refunded. The shipping cost is not refundable


If you haven’t received a refund yet, first check your bank account again. 

Then contact your credit card company, it may take some time before your refund is officially posted. 

Next, contact your bank. There is often some processing time before a refund is posted. 

If you’ve done all of this and you still have not received your refund yet, please contact us at